General Terms of Service

These terms and conditions govern the relationship between VampireBingo Online Casino and all registered players using the platform. By creating an account and accessing casino services, players acknowledge they have read, understood, and agreed to abide by all provisions outlined within this document. The casino reserves the right to modify these terms at any time, with changes becoming effective immediately upon publication on the website. Players bear responsibility for reviewing terms periodically to remain informed of any updates affecting their account usage or rights.

Account Registration Requirements

Players must be at least 18 years old or meet the legal gambling age in their jurisdiction, whichever threshold is higher. Registration requires providing accurate personal information including full legal name, date of birth, residential address, and valid email address. The casino conducts verification checks to confirm identity and may request supporting documentation such as government-issued identification, utility bills, or payment method screenshots. Accounts containing false information face immediate suspension, with any associated funds forfeited according to anti-fraud policies.

Prohibited Registration Circumstances

• Residents of jurisdictions where online gambling is illegal
• Individuals previously self-excluded from the casino or partner sites
• Persons attempting to register multiple accounts under different identities
• Anyone acting on behalf of another person without proper authorization
• Players under legal gambling age regardless of parental consent

Deposit and Withdrawal Policies

Players must use payment methods registered in their own name, with third-party deposits prohibited to prevent money laundering. Minimum deposit amounts vary by payment method, typically ranging from €10 to €20. Withdrawals require account verification completion, with the casino reserving the right to request additional documentation before processing payouts. Withdrawal limits apply based on VIP tier status, with standard accounts capped at €5,000 per week while higher tiers access increased limits. Processing times depend on the chosen method, ranging from instant for e-wallets to five business days for bank transfers.

Bonus Terms and Conditions

All bonuses remain subject to wagering requirements before players can withdraw associated winnings. Unless otherwise stated, wagering requirements apply at 35x the bonus amount. Maximum bet limits of €5 per spin or hand apply during bonus play, with violations resulting in bonus forfeiture. Bonuses expire 30 days after activation unless fully wagered within that period. Players can only hold one active bonus at a time, requiring completion of current wagering before claiming additional offers. The casino reserves discretion to refuse bonuses to players exhibiting abuse patterns or irregular betting behavior designed to exploit promotional terms.

Gameplay Conduct Standards

Players must engage with games in good faith without employing strategies designed to abuse software vulnerabilities or bonus structures. Irregular play patterns including minimal-risk betting, exploiting software errors, or collusion with other players may result in account suspension and winnings confiscation. The casino monitors gameplay for suspicious activity using automated detection systems and manual reviews. Any disputes regarding gameplay outcomes will be reviewed using server records, which serve as the definitive record of all transactions and game results.

Responsible Gambling Provisions

The casino provides tools to help players maintain control over gambling activities, including deposit limits, session time limits, and self-exclusion options. Players can set limits through their account settings, with increases subject to 24-hour cooling-off periods while decreases take effect immediately. Self-exclusion periods range from 24 hours to permanent closure, during which players cannot access accounts or receive marketing communications. The casino maintains relationships with problem gambling support organizations and provides contact information throughout the site for players seeking assistance.

Intellectual Property Rights

All content on the casino website including logos, graphics, text, software, and game designs remains the intellectual property of VampireBingo Online Casino or its licensors. Players receive limited licenses to access and use the platform for personal entertainment purposes only. Reproduction, distribution, modification, or commercial exploitation of any casino content without explicit written permission constitutes copyright infringement subject to legal action. Game rules, paytables, and help files provided with each game form part of the terms governing that specific game’s operation.

Limitation of Liability

The casino operates on an “as is” basis, with no warranties regarding uninterrupted service, error-free operation, or specific financial outcomes. Players acknowledge gambling involves risk and accept responsibility for any losses incurred during gameplay. The casino’s maximum liability for any claim shall not exceed the amount deposited by the player during the preceding three months. Force majeure events including technical failures, natural disasters, or regulatory changes may temporarily suspend services without compensation to players beyond return of deposited funds.

Dispute Resolution Process

Players who encounter issues should first contact customer support through live chat or email to seek informal resolution. If initial contact fails to resolve the matter satisfactorily, players may escalate complaints through the formal dispute process by submitting detailed written explanations including supporting evidence. The casino will investigate and respond within 10 business days. Unresolved disputes may be referred to the licensing authority or independent alternative dispute resolution services for binding determination. Players retain rights to pursue legal action in accordance with applicable consumer protection laws.